Privacy & Security

Privacy Policy

Last Updated: December 27, 2025

Introduction

RepackAI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By using RepackAI, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

1. Information You Provide to Us

  • Account Information: Name, email address, password (encrypted)
  • Luxury Item Details: Brand, model, category, condition, purchase date
  • Images: Photos of luxury items you upload for appraisal
  • Communication: Messages, feedback, and support requests
  • Payment Information: Credit card details (processed securely through Stripe)

2. Information Collected Automatically

  • Usage Data: Pages visited, features used, time spent on site
  • Device Information: Browser type, operating system, device identifiers
  • Location Data: IP address and approximate geographic location
  • Cookies: Session cookies, analytics cookies (see Cookie Policy below)

3. Information from Third Parties

  • OpenAI: AI analysis results for uploaded images (anonymized)
  • Google Custom Search: Market data from luxury resale platforms
  • OAuth Providers: If you sign in via Google, Facebook, etc.

How We Use Your Information

We use the information we collect to:

  • Provide AI-powered luxury item appraisals
  • Analyze images using OpenAI's GPT-4o Vision API
  • Fetch real-time market data for pricing recommendations
  • Save your appraisal history (if you create an account)
  • Process payments and manage subscriptions
  • Send important service updates and notifications
  • Improve our AI models and algorithms (anonymized data only)
  • Respond to customer support requests
  • Detect fraud and ensure security
  • Comply with legal obligations

Important: OpenAI Data Processing

When you upload images for appraisal, they are sent to OpenAI's GPT-4o Vision API for analysis. Here's what you should know:

  • Images are transmitted over encrypted HTTPS
  • OpenAI does not use your images to train their models (per enterprise agreement)
  • Images are automatically deleted after 30 days from OpenAI's servers
  • You can delete your appraisals at any time from your account
  • OpenAI's privacy policy: https://openai.com/policies/privacy-policy

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We work with third-party companies to provide services:

  • OpenAI: AI image analysis
  • Google: Market data fetching
  • Stripe: Payment processing
  • Supabase: Database hosting
  • Vercel: Web hosting and CDN

Legal Requirements

We may disclose your information if required by law, court order, or government regulation.

Business Transfers

If RepackAI is acquired or merged, your information may be transferred to the new owner.

With Your Consent

We may share your information for other purposes with your explicit consent.

Data Security

We implement industry-standard security measures to protect your information:

  • Encryption: All data transmitted via HTTPS/TLS
  • Password Protection: Passwords are hashed and salted
  • Access Controls: Limited employee access to personal data
  • Regular Audits: Security testing and vulnerability scans
  • Secure Hosting: Infrastructure hosted on Vercel and Supabase

Note: No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and data
  • Opt-Out: Unsubscribe from marketing emails
  • Data Portability: Receive your data in a machine-readable format
  • Withdraw Consent: Revoke consent for data processing

To exercise these rights, contact us at privacy@repackai.com

Cookie Policy

We use cookies and similar tracking technologies to enhance your experience:

Essential Cookies

Required for authentication, security, and basic functionality. Cannot be disabled.

Analytics Cookies

Help us understand how visitors use our site (e.g., Google Analytics). Can be disabled in browser settings.

Advertising Cookies

Used to deliver relevant ads (we do not currently use advertising cookies).

You can control cookies through your browser settings. Note that disabling cookies may affect site functionality.

Children's Privacy

RepackAI is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

  • Standard contractual clauses approved by the European Commission
  • Adequacy decisions by regulatory authorities
  • Privacy Shield certification (where applicable)

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: